Legal
Terms of Service
The agreement that governs your use of freitt.com and the Freitt service.
Last updated 28 September 2026
1. Agreement
These Terms of Service (“Terms”) form an agreement between you and Freitt (“we”, “us” or “our”) governing your use of freitt.com and the Freitt service (the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind it, and “you” refers to that organisation.
2. The Service
The Service reads freight rate requests from emails you forward to it, prices them from your own rate sheets and margin rules, and drafts replies for your team to review. It also supports appointment scheduling. We continually improve the Service and may add, change or remove features, but we will not materially reduce the core functionality of a plan during a billing period you have paid for.
3. Accounts
You must provide accurate information, keep your login credentials secure, and notify us promptly of any unauthorised access. You are responsible for all activity under your account, including the actions of each user on your plan.
4. Free trial
New workspaces receive a 14-day free trial. No payment is taken during the trial. A paid plan is required to continue using the Service after the trial ends.
5. Plans, billing and payment
Plans are priced per user and billed monthly or annually at the prices shown on our pricing page at the time of purchase. Paid plans renew automatically until cancelled.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s buyer terms also apply to your purchase, and Paddle adds any applicable sales tax or VAT.
Refunds, renewals and cancellation are governed by our Billing & Refund Policy, which forms part of these Terms. Any payment is refunded in full if a refund is requested within 7 days of that payment.
6. Cancellation
You may cancel at any time from within the app. Your plan remains active until the end of the current paid period, and no further charges are made. You are responsible for exporting any data you wish to keep before the period ends.
7. Customer Data
You retain all rights in the data you submit to the Service, including emails, attachments, rate sheets, rules and quotes (“Customer Data”). You grant us a limited, non-exclusive licence to host, process and copy Customer Data solely to provide and support the Service for you. We do not use Customer Data to serve other customers or to train shared models. Our Privacy Policy describes how we handle personal data.
You are responsible for ensuring that you have the right to submit Customer Data, including information about your customers and other individuals contained in forwarded emails. On request, we will delete your workspace and confirm in writing what was deleted and when.
8. Review of drafts
The Service prepares draft quotes and replies. Your team decides what is sent, and the Service does not send quotes to your customers on its own. Drafts may contain errors, for example where a source rate sheet is out of date or a request is ambiguous. You are responsible for reviewing the rates, charges and terms of every quote before it is sent, and for the quotes you send and the commitments made in them.
9. Acceptable use
You agree not to:
- use the Service for any unlawful purpose or to send unsolicited messages;
- introduce malware, or attempt to probe, disrupt or circumvent the security of the Service;
- copy, reverse engineer, resell or sublicense the Service, or use it to build a competing product;
- share one user’s login between several people; or
- use the Service in any way that harms it or other customers.
10. Third-party services
The Service works alongside third-party services, such as your email provider, carrier portals and booking systems. Your use of those services is governed by their own terms, and we are not responsible for them.
11. Intellectual property
We own the Service, the website and all related software and content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service while your plan is active. No other rights are granted. If you provide feedback, we may use it without restriction or obligation to you.
12. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only for the purposes of these Terms. Your rates, margins and customer pricing are your confidential information.
13. Availability
We aim to keep the Service available and reliable, but it may be interrupted for maintenance or by events outside our control, and we do not guarantee that it will be uninterrupted or error-free.
14. Disclaimer of warranties
Except as expressly set out in these Terms, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special or consequential damages, including lost profits, revenue, business or data. Our total liability arising out of or relating to these Terms is limited to the fees paid for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
16. Indemnity
You will indemnify and hold us harmless from any third-party claim arising from Customer Data or from your breach of these Terms.
17. Suspension and termination
We may suspend or terminate an account for breach of these Terms or non-payment, after notice and a reasonable opportunity to remedy the issue, unless immediate action is needed to protect the Service or other customers. You may stop using the Service at any time. On termination, access ends and your workspace will be deleted on request.
18. Governing law
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in New Mexico. This does not affect any mandatory consumer protections that apply where you live.
19. General
These Terms, together with the Billing & Refund Policy and the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions stay in effect. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.
20. Changes to these Terms
We may update these Terms from time to time. The date at the top of this page shows when they were last changed, and we will notify customers by email before any material change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
21. Contact
Questions about these Terms can be sent to care@freitt.com.