Legal
Billing & Refund Policy
Payments are processed by Paddle. Any payment is refunded in full if you request a refund within 7 days of it.
Last updated 28 September 2026
Payment processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle processes payments, calculates and collects sales tax and VAT, issues receipts and invoices, and processes refunds. Charges appear on your card or bank statement under Paddle’s name. Freitt does not receive or store your full card details. Paddle’s buyer terms also apply to your purchase.
Plans, prices and tax
- Plans are priced per user and billed monthly or annually. Current prices are listed on the pricing page.
- Prices are listed in US dollars. Paddle may display prices in your local currency and adds any applicable sales tax or VAT before you pay.
- There are no per-quote charges and no setup fee.
- Paddle emails a receipt for every payment. To receive a VAT invoice, add your company’s tax ID at checkout.
Free trial
The 14-day trial is free of charge. No payment is taken until you choose a paid plan.
Renewals
Paid plans renew automatically at the end of each billing period, monthly or annually, until cancelled. Each renewal is a separate payment with its own 7-day refund window.
If a renewal payment fails, Paddle will retry it. If payment still cannot be collected, we may suspend access to the workspace after notifying you. Workspace data is not deleted while access is suspended.
Cancellation
You can cancel at any time from within the app. Your plan remains active until the end of the current paid period, and no further charges are made. Export any data you wish to keep before the period ends.
Refunds
Any payment is refunded in full if you request a refund within 7 days of the payment date. This applies to the first payment and to every renewal, whether monthly or annual. No reason is required.
How to request a refund
Email care@freitt.com within 7 days of the payment date. Include the email address used at checkout and the order number shown on your Paddle receipt. Refund requests can also be made directly to Paddle at paddle.net.
Processing time
Approved refunds are issued by Paddle to your original payment method. Refunds can take up to 15 business days to appear on your statement, depending on your bank or card issuer. Refunds cannot be issued to a different card or account.
Effect on your subscription
A refunded payment cancels the billing period it covered, and access for that period ends.
Requests after 7 days
Payments are non-refundable after 7 days, except where a refund is required by law. You may cancel at any time to stop future charges, and you keep access until the end of the paid period.
Disputes and chargebacks
If you believe a charge is incorrect, please contact us before raising a dispute with your bank, as most billing issues are resolved faster directly. Chargebacks are handled by Paddle, and we may suspend access to the workspace while a dispute is open.
Contact
Billing questions can be sent to care@freitt.com. See also our Terms of Service and Privacy Policy.