Email-to-quote automation
Turn freight RFQ emails into ready-to-send quotes.
Forward the request once. Freitt reads the message and its supported attachments, structures the shipment, prices it from your approved rates and prepares the reply for your team to review.
- Any inbox that forwards
- PDF, Excel, Word, images
- Uncertain fields flagged
- No auto-send
120×100×140cm, 480 kg total.
LAX to Sydney door to door, ready thursday.
customer is pushing, need something today pls
thx
mike
packing_list_rev2.xlsx
Your address
quotes@yourco.freitt.com
- Gmail, Outlook, anything
- No mailbox migration
- Attachments read too
The seven minutes before anyone thinks about price.
None of this is skilled work, and all of it has to happen before the part that is. It is also the stretch where a wrong weight becomes a wrong price, because the number is copied by hand from a PDF into a spreadsheet.
- 01Notice the request in a shared inbox that also holds bookings, invoices and newsletters.
- 02Open it, and open the packing list attached to it.
- 03Work out whether it is air, ocean or road, and door or port.
- 04Copy origin, destination, pieces, weight, dimensions and dates somewhere.
- 05Notice the dimensions are missing, and write back to ask.
- 06Lose the thread for two days, then start again when the answer arrives.
- 07Finally begin looking for a rate.
Every request becomes a record, not an inbox item.
Five steps, all of them the reading and re-keying. The commercial decision stays with your team.
- 01Every request gets a record.Freitt recognises a forwarded RFQ, opens a quote against it, and leaves the bookings, invoices and newsletters alone.
- 02It reads the email and its attachments.Free-text bodies plus PDF, Excel, Word files and images — in whatever language the request arrived in.
- 03It structures the shipment.Lane, mode, pieces, weight, dimensions, dates and Incoterms are extracted as fields, with anything uncertain marked as uncertain.
- 04It asks only for what is missing.One clear clarification email, drafted for you to send — not five questions, and not a guess.
- 05It picks the thread back up.When the customer answers, the quote resumes from where it stopped rather than starting from a blank page.
- 06A person controls the reply.You read the draft, change what you disagree with, and send it from your own email. Nothing goes out on its own.
The customer’s own email is the input.
Not a form you ask them to fill in, and not a field somebody transcribes first. Freitt works from the message that actually arrived, attachments included, and shows you what it read out of it beside the original — so checking the extraction takes a glance rather than a re-read.
Original email
Fwd: RATE REQ — 2 plts LAX>SYD
hi — can u quote 2 pallets machine parts, 120×100×140cm, 480kg total. LAX to Sydney door to door, ready thursday…
Extracted fields
Weight: gross or chargeable?
Priced draft
- Air freight LAX–SYD
- 1,872.00
- Margin +12%
- +224.64
- Fuel surcharge
- 288.00
- Pickup — Carson, CA
- 145.00
- SYD delivery
- 182.40
- Total
- 2,712.04
every line → LAX-AU_Air_Q3.xlsx
What happens when something is missing.
This is the half of automation worth interrogating. Freitt says so rather than filling the gap — no invented rate, no assumed weight, nothing sent unread.
Read before it goes anywhere.
- 01Every extracted field shows what it was read from.
- 02Uncertain values are flagged, not assumed.
- 03Missing rates are flagged, not guessed.
- 04Your mailbox and mail host do not change.
- 05A person sends every customer reply.
Use this when
- RFQs arrive as email, from customers who write them however they like.
- The requests carry attachments — packing lists, spreadsheets, photographs of a manifest.
- Somebody is currently re-keying shipment details into a sheet before pricing starts.
- You want the request answered the same day it arrives, not the next morning.
Look elsewhere when
- Your customers already submit structured requests through a portal you control.
- You need a native Gmail or Outlook mailbox connection today — forwarding works now, those connections are still coming.
- The volume is a handful of requests a week, where reading them is not the bottleneck.
- What you actually need is carrier booking rather than a customer reply.
Email-to-quote, answered.
Something else on your mind? Bring it to a live quote session — thirty minutes, no deck, on one of your own RFQs.
Any inbox that supports forwarding — Gmail, Outlook and 365, Zoho, cPanel mail. Native Gmail and Outlook connections are coming soon; forwarding is what works today, and it takes about two minutes to switch on.
No. That is the point. They keep writing the email they have always written, and it keeps arriving in the mailbox it always arrived in.
PDF, Excel, Word files and images attached to the request, as well as the message body itself.
You will see it, because every extracted field is shown beside the email it came from, and anything the model was not sure about is flagged rather than filled in silently. Correcting a field takes a moment; catching it is the part that has to be easy.
No. It drafts. A person on your team reviews and sends, from your own email address.
No. It works beside your TMS, your spreadsheets and your inbox. There is nothing to migrate.
Read the request. Now price it.
Freitt prices the structured shipment from the Excel rate sheets you already keep, and shows which row and which rule produced every figure.
See rate-sheet automationLAX-AU_Air_Q3.xlsx
Qantas Freight · 214 rate lines
Column mapping
| Lane | Basis | Rate | Valid to | Status |
|---|---|---|---|---|
| LAX → SYD | per kg | 3.90 | 30 Sep | live |
| LAX → MEL | per kg | 4.15 | 30 Sep | live |
| LAX → BNE | per kg | 4.40 | 31 Jul | expired |
Expired lines are held back from quoting until you refresh the sheet.
See it live
Forward us one real RFQ.
Pick a recent request — the messier the better — and see what comes back as a draft.
30 minutes · no deck · your rates stay private