Freitt

Quote tracking and analytics

See every freight quote from request to outcome.

Track what arrived, what was priced, what was sent and what happened next — without turning the quote desk into a CRM data-entry project.

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  • Measured, not estimated
  • Nothing lost in the inbox
  • No extra data entry
  • Your desk, your numbers
app.freitt.com/quotes/Q-2841WorkingReady for reviewSent · 9:22 AM
  1. Request received
  2. Details read
  3. Priced from your sheet
  4. Reply drafted
  5. Approved and sent

Read from the email

LAX → SYDDoor to door2 pallets, 1.68 cbmReady Thu 21 Aug480 kg — gross?480 kg chargeable
Priced from your rate bookLAX-AU_Air_Q3.xlsx
Air freight LAX–SYD
1,872.00
Margin +12%
+224.64
Fuel surcharge
288.00
Pickup + delivery
327.40
Total, door to door
USD 2,712.04
Quote draft · Q-2841Your format

Hi Mike — pleased to quote LAX to Sydney, door to door. 2 pallets, 480 kg chargeable. Total USD 2,712.04, valid 14 days.

Reviewed by Dana, sent from your own address

one request, from the forwarded email to the sent quote

01Before

The only record is a sent-items folder.

Ask a quote desk how long it takes to answer an RFQ and you get a guess, because nothing is measuring it. Ask which lanes it wins and you get an opinion. Both are answerable — but not from an inbox.

  1. 01Search sent items to find out whether anyone answered a request.
  2. 02Estimate how long it took, from the timestamps, for one quote.
  3. 03Give up on estimating it for all of them.
  4. 04Ask three people which customers went quiet last month.
  5. 05Have no idea which lanes are being lost, or at what margin.
  6. 06Rebuild a spreadsheet of it by hand, once, and never update it.
02Workflow

Measurement as a by-product of doing the work.

These are the measures the desk produces because the quote passed through it — not fields somebody has to fill in afterwards.

  1. 01Median time to draft.From the request landing to a priced draft being ready to read.
  2. 02Median time to send.The number your customer actually experiences, including the review.
  3. 03Sent without a pricing edit.The share of drafts your team sent as prepared — the honest test of whether the mapping and rules are right.
  4. 04Response rate.How many quotes got an answer at all, which is the question before win rate.
  5. 05Win and loss by lane and customer.Where the desk is competitive, and where it is quoting into a wall.
  6. 06Margin exceptions and open follow-ups.What the rules caught before it went out, and what is still sitting waiting on somebody.
03The desk itself

One request, all the way through.

Tracking works because the quote was produced here in the first place. The request, the extraction, the priced lines, the draft and the send are all one record — so time to draft, time to send and whether the draft was edited are facts about that record rather than something a person types into a report.

One quote, with its own clock1 open follow-up
  1. 09:12

    Request received

    forwarded from sales@ · 1 attachment

  2. 09:13

    Details read

    one field flagged: dimensions missing

  3. 09:41

    Customer answered

    clarification returned · quote resumed

  4. 09:43

    Draft ready

    priced from LAX-AU_Air_Q3.xlsx row 47

  5. 10:05

    Sent by Kim

    no pricing edit

  6. —

    Awaiting reply

    open follow-up · 2 days

Illustrative sample data. Time to draft and time to send are read off this record — nobody types them in.

04When it cannot

What happens when something is missing.

This is the half of automation worth interrogating. Freitt says so rather than filling the gap — no invented rate, no assumed weight, nothing sent unread.

UnansweredA request nobody opened.Visible as exactly that. In an inbox, a request nobody opened looks identical to one that was handled.
No replyThe quote went out and went quiet.Tracked as an open follow-up rather than forgotten, so a chase is a decision instead of an accident.
EditedThe draft was rewritten before sending.Counted. A falling zero-edit share is the earliest signal that a rate mapping or a margin rule has drifted.
No outcomeNobody recorded whether it was won.Shown as unknown rather than assumed lost. An analytics page that quietly guesses is worse than one with a gap in it.
05Control

Your desk’s numbers, not ours.

  • 01
    Every measure comes from your own quotes.
  • 02
    We publish no benchmark you have to live up to.
  • 03
    No extra data entry to keep it accurate.
  • 04
    Unknown outcomes are shown as unknown.
  • 05
    Deletion on request, confirmed in writing.
Separate encrypted workspaces · no cross-customer use · deletion confirmed in writingRead about security →
06Fit

Use this when

  • You do not currently know how long the desk takes to answer an RFQ.
  • You are about to run a pilot and want a before-and-after on the same measure.
  • You want to know which lanes and customers are worth quoting.
  • You want the measurement without asking the desk to fill in a CRM.

Look elsewhere when

  • You need full pipeline and account management — that is a CRM, and this is not one.
  • You need shipment tracking after the booking. Freitt tracks the quote, not the container.
  • Your quotes are produced outside Freitt, in which case there is no record here to measure.
  • You want cross-company benchmarking against other forwarders.

Tracking and analytics, answered.

Something else on your mind? Bring it to a live quote session — thirty minutes, no deck, on one of your own RFQs.

No. The measures come from quotes that passed through Freitt, so they are a by-product of the work rather than a reporting task. What you may want to record is the outcome — won or lost — and unknowns are shown as unknown rather than assumed.

No, and it is deliberately not trying to be. It tracks quotes from request to outcome. Accounts, pipeline stages and activity logging belong in a CRM if you need one.

No. Freitt tracks the quote — what arrived, what was priced, what was sent and what happened next. Shipment visibility after the booking is not something it does.

The share of drafts sent with no pricing edit. It is the one measure that tells you whether the rate mapping and margin rules are actually right, and it is the first thing to move when something has drifted.

No. We publish no performance figures until they come from a named customer with the sample size and period stated. Your baseline is your own desk before the pilot.

Also on the desk

Won the shipment? Book the stops next.

Freitt Schedule manages pickup and delivery appointment requests, replies and follow-ups from the same shipment details.

See appointment scheduling
This week’s stops1 needs you
  • Pickup · Carson, CAQ-2214 · Thu 09:00–11:00Confirmed
  • Delivery · SYD CFSQ-2214 · Fri 14:00Confirmed
  • Pickup · Brightline Foods, Long BeachQ-2219 · awaiting the locationFollow-up drafted
  • Delivery · AKL depotQ-2219 · no receiving hours on fileNeeds you

9 stops this week · 1 needs a decision

See it live

Get a baseline before you change anything.

Measure the same thing before and after — time from request to sent reply is the one that matters.

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